Gi99 Privacy Policy

Gi99.wine (hereinafter referred to as "gi99") is an online gaming platform operated for users in Bangladesh. This Privacy Policy document serves as a transparent agreement between gi99 and its users regarding the collection, use, and protection of data.

By accessing the gi99 platform, creating an account, or using any of our services, you are deemed to have voluntarily accepted this Privacy Policy. If you have any questions about gi99's Privacy Policy, feel free to reach out — we are always here to help.

This Privacy Policy applies to:

• While browsing the gi99.wine website
• While using the gi99 mobile app
• While contacting gi99 via email, live chat, or any other channel
• While participating in gi99 promotions or offers

Gi99 collects only the data necessary to deliver services, verify identity, and maintain platform security. No unnecessary or excessive data is collected under gi99's Privacy Policy. The types of data collected and their purposes are detailed below:

Gi99 uses collected data solely for specific, legitimate purposes. Your information is never used for any reason outside of gi99's Privacy Policy. The primary purposes are outlined below:

• Account Management: Completing the registration process, ensuring login security, and providing account-related support.
• Financial Transactions: Processing deposits and withdrawals, maintaining transaction history, and preventing fraud.
• Identity verification (KYC): Verifying age and identity in compliance with legal requirements.
• Service Improvement: Analyzing user experience to continuously improve the platform.
• Contact & support: Sending account notifications, promotional offers, and customer support.
• Responsible gaming: Identifying signs of excessive gaming and providing timely support.
• Legal Compliance: Fulfilling lawful requests from regulatory authorities and preventing money laundering.

Gi99 never shares your data with third parties for marketing purposes. If you wish to opt out of promotional communications, contact our support team at any time.

The core principle of gi99's Privacy Policy is that your data is never sold or rented. However, in limited circumstances, data may be shared with specific third parties:

• Payment processors: Necessary data is shared with mobile banking partners such as Mobile Banking and Nagad to process financial transactions.
• Technology service providers: With contracted service providers for server hosting, cybersecurity, and analytics.
• Legal Authorities: In response to valid and formal requests from courts or regulatory bodies.
• Fraud prevention: With relevant authorities to stop fraudulent activity.

Gi99 uses industry-leading technologies and processes to keep your data secure. Security measures are regularly reviewed and upgraded in line with gi99's Privacy Policy.

• 256-bit SSL Encryption: All data transmissions are carried out over encrypted channels.
• Two-factor authentication (2FA): The option to add an extra layer of security to your account.
• Firewall & intrusion detection: Round-the-clock monitoring to prevent unauthorized access.
• Regular security audits: Regular assessments conducted by independent security experts.
• Restricted Access Controls: Only authorized personnel have access to specific data.
• Data backup: Regular backups are maintained on secure servers.

Cookies are small text files stored in your browser. gi99 uses various types of cookies to ensure the platform functions correctly and to enhance your experience.

You can manage or delete cookies through your browser settings. Please note that disabling essential cookies may affect the proper functioning of the gi99 platform.

Under gi99's Privacy Policy, you have several important rights regarding your own data. Contact our support team to exercise any of these rights.

Gi99 retains your data only for as long as necessary to provide services or meet legal obligations. In accordance with gi99's Privacy Policy, data that is no longer needed is deleted after a specified period.

• Active Account: All relevant data is retained for the duration that the account remains active.
• Financial Transactions: For legal purposes, transaction data may be retained for 5–7 years after account closure.
• KYC Information: Identity verification documents are retained for a defined period in accordance with regulatory requirements.
• Inactive accounts: Data is reviewed and deleted as needed after 2 years of inactivity.
• Support Conversations: Customer service records are generally retained for 2 years.

Gi99 is a responsible gaming platform. Our Privacy Policy and services are intended strictly for users aged 18 and above. gi99 does not knowingly collect or store any data from minors.

Age verification is mandatory during registration. If we become aware that data has been collected from a minor, the account will be immediately suspended and the data deleted.

Gi99 reserves the right to update this Privacy Policy, in part or in full, at any time. For significant changes, you will be notified at least 7 days in advance via your registered email or a platform notice.

Continued use of the platform after any changes constitutes your acceptance of the updated privacy policy. We recommend reviewing this page periodically.

For any questions, complaints, or data-related requests regarding gi99's Privacy Policy, please contact our Data Privacy Team:

Gi99 is committed to operating with full transparency and integrity. Your trust is the foundation of everything we do.